ACL Direct Promo · We know about Relationship Marketing We are experts in loyalty and incentives · We like to create unique experiences Master in Digital Marketing Management – UPF-BSM Acquire specialized knowledge to manage the digital marketing of your organization. The coronavirus crisis is having an impact that affects many sectors and many business and work areas. Today, following the rules of confinement, many are the sectors that have had to close their doors, as is the case of retail. Others continue to operate. It can be done by those companies that are essential (such as supermarkets) and also those whose workers cannot telecommute. In the latter case, call centers have entered, customer service services that are the contact base between many companies and their customers.
In addition Guatemala Phone Number List telemarketing (questionable from the ethical point of view and brand perception that it continues to operate during these days), call centers are also in charge of managing doubts, problems and failures in the services that companies – many times crucial these days – like telecommunications – deliver to your customers. But is it really safe for call center workers to keep working? And, in a process that is done all through the phone and computer equipment, can’t the workers take their functions home? That is what the workers of these companies and the unions denounce. As they defend , work in these centers is not safe, because the layout of the jobs makes it impossible to maintain a safe distance between one worker and another. In addition, workers share equipment between shifts, such as headphones. Those affected have been denouncing the situation since the beginning of the crisis. The media have even picked up processes of eviction from a call center by the Police and cases of sources of infection in some. “We work with a distance of 30 centimeters between us and there have been confirmed cases of coronavirus in the same corridor,” explained an employee of another call center to El Salto at the beginning of the crisis. The call center in which he works is one of those that was evicted by the Police, which has forced its managers to work with alternately occupied jobs.
“We do not have gloves or masks, the headphones that we have to answer the calls of the citizens are not individual. We share them and we have to clean them ourselves as we can. We only have one bottle of gel and another of alcohol for everyone,” he laments in El País is one of the workers of Konecta, one of the large call center companies (and that paradoxically answers the telephone number of doubts about the coronavirus in that community in Madrid). The situation is, according to what unions and workers in the middle have, similar in other companies in this industry.